Fair Deal introduced a new Operations Manager role in early 2025. This key leadership position was created to enhance service delivery, support regulatory compliance, and ensure our services continue to meet the highest standards.

Following a recruitment process in late 2024, Liz Connor was appointed to the role and began in March 2025. Liz brings a wealth of experience from her 20 years in social care, and several years at Fair Deal, having previously served as a Senior Support Worker and Team Leader. Her deep understanding of our values and operations makes her ideally placed to lead this next phase of development.

The introduction of the Operations Manager role marks a return to a dedicated operational leadership structure, previously held by a Director of Operations. This change allows the CEO and wider leadership team to focus more on strategic growth and innovation, while Liz takes the lead on day-to-day service delivery.

Liz works closely with Anne Marie Borthwick, our Quality and Development Manager, and the Team Leaders to ensure excellence in support services, staff development, and training. She plays a key role in identifying and developing new business opportunities, helping Fair Deal build capacity for the future.